Privacy Policy

We recognise the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Privacy Policy applies to current and former visitors to our website and to our online customers.

By visiting and/or using our website, you agree to this Privacy Policy. This Privacy Policy explains the information practices that apply to personally identifiable information that we collect about you as an individual when you visit and/or use our website. Any information that we collect about you while you are visiting or using our website will be handled in accordance with this Privacy Policy and will not be shared except in accordance with this Privacy Policy. This Privacy Policy does not apply to information about you collected by our affiliates or third party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these affiliates or third party websites is subject to their own privacy policies.

Information We Collect

This section of our Privacy Policy describes the categories of information collected by Well & Fresh. All data that we collect is processed and stored in the United Kingdom. You have the option not to provide information, however, withholding information may prevent you from being able to use some of our website features.

Information You Send To Us If you choose to provide us with personal information, such as by sending us an e-mail or by filling out a form with your personal information and submitting it to us through our website, we collect the personal information that you provide to us. For example, if you register or sign up for an account with us, we collect your name, e-mail address, telephone number and password. If you place an order with us, we collect the personal information that you provide to us such as your shipping, billing, and payment information.

Information about Your Transactions with Us: In addition, we collect your order information and purchase and payment history.

Use and Disclosure of Information

We use the information that we collect about you to maintain, improve, and administer our website, operate our business, provide products and services that you request, administer your account, inform you about products and services that might be of interest to you, and personalise your online experience.

In order to carry out certain business functions, such as order fulfillment, e-mail delivery, or marketing, we may sometimes hire other companies to perform services on our behalf. We may disclose personally identifiable information that we collect about you to these companies to enable them to perform these services, but they are required to safeguard the data and are not authorised to use it for any other purpose than completing their contractual requirements to Well & Fresh. For example, as a part of the normal process of completing your purchase, Well & Fresh may provide your personal data to a third party payment processor, such as WorldPay Ltd., depending on your chosen method of payment. Please be aware that, because of the limitations of the systems used by some financial institutions, the statement you receive from your credit card or financial institution may show the name of a third party payment processor, such as WorldPay Ltd., instead of or in addition to the Well & Fresh name. In addition, we may share the information we collect with other companies with whom we have joint marketing arrangements. We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, Well & Fresh reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Well & Fresh or others. In addition, it is possible that in the future another company may acquire Well & Fresh or its assets. It is also possible that Well & Fresh may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your personal information, may be transferred to the new business entity as one of Well & Fresh’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.

We may also disclose information, including personal information, we collect about you in other circumstances as required or permitted by law. For example, Well & Fresh reserves the right to disclose personal information, including account information, when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms of Use, or to protect the rights or property of Well & Fresh or others. In addition, it is possible that in the future another company may acquire Well & Fresh or its assets. It is also possible that Well & Fresh may partner with or purchase another company to continue to do business as a combined entity. In the event that this occurs, it is possible that our customer information, including your Personal Information, may be transferred to the new business entity as one of Well & Fresh’s assets. In such an event, we will update this policy to reflect any change in ownership or control of your personal information.

 

Links to Third Party Products and Services

While you are visiting or using the Well & Fresh website, you may be presented with an opportunity to purchase third party products or services. These products and services are offered and supplied by independent companies not owned or operated by Well & Fresh. If you click on one of the presented offers, you will be redirected to the site of the third party, and any information you provide in response to the offer will be collected and used by the third party and not by Well & Fresh. Information you provide to the third party and any dealings you have with the third party will be governed by the privacy and other policies of that third party.

 

Your Choices

We offer you a variety of choices with respect to how we use and share your Personal Information.

Communications from Well & Fresh. If you do not want to receive communications from Well & Fresh about products and services that may be of interest to you, simply indicate this preference by unsubscribing to our newsletter.

Deactivation of Your Account. You may also request deactivation of your Well & Fresh account by contacting clientcare@wellandfresh.co.uk and requesting account deactivation. Please note that some information may remain in our archived records after your account has been deactivated.

 

How to manage your account:

If you wish to change your name, e-mail address, telephone number, password, communication and/or opt-in preferences after you have registered, you can do so by logging into your account and making the changes directly there. If you have any questions you can contact us at clientcare@wellandfresh.co.uk.

 

Website Security

We maintain physical, electronic, and procedural safeguards designed to help us protect your nonpublic personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. When you establish an account at Well & Fresh, you choose a password to help protect your account information. A password is only as strong as you make it: you should select a unique password and keep it safe. You may change the password as often as you wish by going to “My Account” and selecting “Account Update.”

Well & Fresh authorises only those persons who need to know personal information to administer your account, to provide or inform you about products and services, or to maintain, improve or administer our website to access your personal information.

With respect to certain website hosting and other products and services provided to you, we may obtain access to data about your end users or customers. We generally process and use such end user and customer data on your behalf and under your instructions in accordance with our role as a mere processor of any such information on your behalf.

 

Changes to this Privacy Policy

This Privacy Policy was last modified on 17 April 2016. Well & Fresh may revise this Privacy Policy from time to time by posting a revised Privacy Policy on our Website. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

 

Problems Signing In

Our sign-in process is designed to help protect your privacy. If you have trouble signing in to our Website, please ensure that you are using your registered e-mail address and/or correct password. If you are using your registered e-mail address and correct password, and you continue to have trouble signing in to our site, please contact clientcare@wellandfresh.co.uk

 

Order Confirmation

Well & Fresh sends an e-mail notice confirming acceptance of each order you place to the e-mail address you provided to us when signing up for a Well & Fresh account. If you receive a confirmation for an order you did not place, please e-mail us immediately at clientcare@wellandfresh.co.uk